Aug 15 2007
John C. Maxwell: Got Change?
“You have a relational account with every person in your life: your employees, colleagues, superiors, family, and friends. And you have to manage each of those accounts, making an effort to make deposits and working to minimize withdrawals.”
This is a great summary of a topic that John Maxwell has mentioned in some of his (highly recommended) books, combined with a current day example of the concept.