Oct 08 2007
7 Rules for Communicating Clearly and Concisely in Email « Web Worker Daily
As email is the prevalent form of communication for many web workers, it’s gotten a lot of attention: how to handle your email, how to empty your inbox, email etiquette, and more.
But perhaps not enough time is spent learning about how to communicate with email. And more specifically, how to communicate clearly and concisely, two crucial aspects of communication that are often overlooked.
How many times have you received a rambling and incoherent email? How many times have you hit “Delete” because you have no idea what the person wants and no time to sort through the long message?
The truth is that people don’t have time for long emails, and they don’t have time to try to find out exactly what you want. You have to tell them, in as short an email as possible.
Misunderstandings are also a problem, because of the nature of email. People are often ambiguous, and their messages are interpreted differently than they intended, leading to a waste of time and energy.
